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Frequently Asked Questions

Below you'll find a list of the most frequent inquiries about OLLI@CSUMB. For further questions, please feel free to contact us at (831) 582-5500 or email

Q: How is OLLI funded?

Funding for OLLI comes from an endowment payout from The Bernard Osher Foundation (25%), member and course fees (55%), and donations (20%). OLLI@CSUMB receives no state or University funding. Learn more...

Q: How do I register for courses?  

The OLLI team will be working remotely through registration. This means we will not be able to answer phone calls real-time and therefore unable to facilitate phone registration. There are three ways to register:

  1.  (Strongly recommended – your best chance at securing a space in your favorite courses.)
  2. Email a scanned or photographed copy of your completed Registration Form to (Caution: anticipate a delay – emails will be processed in the order they are received.)
  3. By Mail (Not recommended for those that have their heart set on specific offerings as there will be a significant delay.) Mail to:
    OLLI@CSUMB 100 Campus Center @ Ryan Ranch, Seaside, CA 93955.
Even with Zoom, there will be certain courses that have limited enrollment. Please do register early. 

Q: Is Membership required?

Offerings marked "Free – All Welcome" are open to all. No Membership required.

All other courses/offerings require Membership per agreement with The Bernard Osher Foundation. Each person participating must have their own individual Membership. 

Q: Is the cost of Membership an additional fee?

Our Spring Plum includes the membership fee.   

With the Mini-Plum Membership you'll pay a $20 membership fee and pay for each course at the fee listed. Learn more...

Q: How do I retrieve my username/password?  

Forgot Username? and Forgot Password? retrieval links can be found beneath the Returning OLLI Member login box.  Instructions here...

Q: When I try to login, I receive an error message that I have more than one account. Can you help?  

The error message appears as your email address is associated with more than one account or user. For help, please call our office at (831) 582-5500 or email

Q: How do I check my current course enrollment?

Login to your account and click on My Registered Courses

Q: How do I update my Shopping Cart?

Please check your Cart for accuracy before checkout. 

  1. You'll find your Shopping Cart in the upper right corner of each page. 
  2. Delete unwanted courses by clicking on the trash can image to the left of the course title.
  3. To delete a Membership, you'll first have to delete all of your courses. Once you do, a trash can icon will appear to the left of the Membership. You may now delete the Membership and begin your order anew.

Q: Where do courses meet?  

This Spring, OLLI offers more options to gather than ever before, providing flexibility in how, where and when you choose to learn:

  • In-Person courses will be presented live at CSUMB Ryan Ranch (8 Upper Ragsdale Drive, Monterey)
  • Livestream courses will stream live via Zoom. A Zoom link will be emailed to you prior to the class session.
  • Livestream + Recorded courses will stream via Zoom and WILL be recorded for viewing later.
  • Hybrid courses will be offered in person and on Zoom simultaneously. 

Q: What is your refund policy? 

Membership fees are non-refundable. Additional course fees (fees paid above and beyond your Membership) can be refunded with a request made at least 7 days prior to the course start date. Email requests to

Q: How do I drop or swap a course? 

Simply email or call (831) 582-5500. 

Q: How do I propose an OLLI course?

We are seeking instructors for Fall 2022 (Aug. 23 - Dec. 10, 2022). If you would like to share your time and expertise with the OLLI community, please complete a Course Proposal Form

Q: What is the OLLI Privacy Policy? 

OLLI@CSUMB is highly sensitive to the privacy interests of our members. We do not share member information with anyone.

Q: What is the OLLI Code of Conduct?  

The OLLI Code of Conduct helps create an environment that maximizes the learning experience for all members.