Frequently Asked Questions

Additional questions? olli@csumb.edu  | (831) 582-5500 


Q: How is OLLI Funded? 

Support for OLLI@CSUMB comes from The Bernard Osher Foundation, membership fees and donations. To learn more: 2021-22 Annual Report  | OLLI Giving 


Q: Is Membership required to participate in OLLI?

Courses with a fee require Membership. One Membership per person, please. 


Q: Is Membership an additional fee?

Our Fall Plum includes the Membership fee. With the Mini-Plum you pay a $20 fee plus course fees.


Q: How do I register?  


Q: How do I retrieve my username/password?

Retrieve Lost Username and Retrieve Lost Password will prompt a reset email. Do not see a reply? Please check your Spam/Junk folder. 


Q: Why am I receiving a Multiple Account error message?

Your email address is likely associated with more than one account or user. You may wish to initiate a new account with a fresh email address or contact our OLLI team to remedy.


Q: Can I modify my order before checking out? 

Yes, the Shopping Cart (upper right corner of each page) allows you to delete unwanted courses and memberships. 


Q: How do I confirm my course enrollment?

  • You'll receive an automated receipt via email. You may also login to your account and click on My Registered Courses

  • You'll also receive a welcome email from mcrompton@csumb.edu a week in advance of your course containing pertinent information.

  • Not receiving our emails? Please check your Spam/Junk folder. Look for OLLI in the header.


Q: What is your refund policy? 

Membership fees are non-refundable. Additional course fees (paid beyond your Membership) can be refunded if requested 7 days in advance of the course start date. 


Q: How do I drop or swap a course? How do I update my email or mailing address?

Email or call (831) 582-5500. We're happy to make the changes on your behalf.


Q: How do I propose an OLLI course? 

We love our OLLI instructors and look forward to hearing from you: Propose a Course


Q: What is your Privacy Policy? 

We are highly sensitive to the privacy interests of our members. We do not share member information with anyone.